[OVH Auth Account] Email sending setup with OVH address Sending emails with attachments via iDocteur using an OVH email address 17/06/2026

Important Note

⚠️ OVH email addresses are compatible with the "Appointment email notification" feature via manual SMTP configuration.

Setup

Steps:

1. From the home page, click on "Practice Preferences"
2. Under the "Outgoing email accounts" section, click the "+"
3. In the "SMTP Server Configuration" window, click "SMTP Connection" (not Google or Microsoft)
4. Fill in the fields as follows:

Settings depending on your OVH plan

MX Plan (shared hosting)

• Host: ssl0.ovh.net
• Username: your full email address (e.g. practice@yourdomain.com)
• Password: your OVH email account password
• Authentication type: SMTP (LOGIN)
• Encryption: TLS
• Port: 587

Email Pro

• Host: pro1.mail.ovh.net (check the number in your OVH control panel)
• Username: your full email address
• Password: your OVH email account password
• Authentication type: SMTP (LOGIN)
• Encryption: TLS
• Port: 587

Exchange

• Host: ex.mail.ovh.net (may be ex2, ex3… check in your OVH control panel)
• Username: your full email address
• Password: your OVH email account password
• Authentication type: SMTP (LOGIN)
• Encryption: TLS
• Port: 587

How to identify your exact server?

Log in to manager.ovhcloud.com:

1. MX Plan → Emails → your domain → General information
2. Email Pro → Email Pro → your plan → General information
3. Exchange → Microsoft → Exchange → your platform → General information

Finalisation

1. Click "Test sending & save"
2. Click the "+" then select the sender email address from the list

The newly added address will now be available before the document sending step.

Having trouble?

? If the configuration does not work, iDocteur's customer support will not be able to assist you further on this matter. SMTP configuration depends on your email provider. Please contact your IT provider or reach out directly to OVH support.